Question 1

How Do I Receive Payments?

Accepted Answer

Once your claims are processed by Medicare, DVA, and health funds, the funds will be directly deposited into your bank account. It's important to note that we do not have access to your funds at any stage of the claim process.

Question 2

When Will You Be Billed For Our Services?

Accepted Answer

You will only be billed based on the funds you receive from payers. At the conclusion of each month, we will meticulously calculate our fees and provide you with an invoice, accompanied by a comprehensive report detailing all transactions conducted throughout the month. Please be assured that we never have access to your bank account at any point.

Question 3

How Long Does It Take To Process Claims?

Accepted Answer

Since we interact with numerous external organisations, we are unable to make commitments on their behalf. Nonetheless, we assure you that we will promptly submit your claims to the payers within three business days upon receiving the necessary treatment or service details from you.

Question 4

How Do I Send My Billing Information?

Accepted Answer

Our clients typically send us patient details via email, including the necessary item numbers next to each patient's information. However, we offer multiple options for your convenience. You can opt to fax, call and verbally provide the details, or send an audio transcript. Please communicate with us using your preferred method, and we'll accommodate your needs accordingly.

Question 5

Is There A Scheduled Date For Sending Billing Information?

Accepted Answer

It's up to you! A regular schedule is important but the frequency can be exactly as you want it to be.

Question 6

What Happens After I Send My Billing Information?

Accepted Answer

Except in cases of rejections, you can anticipate the funds to be deposited into your bank account. In instances where certain claims remain unpaid, we will take the necessary steps to facilitate their resolution. If there are any missing details in a claim, we'll make every effort to reach out to the patient or facility to gather the required information. In rare cases where our attempts are unsuccessful, we may need to request the missing details from you, although we strive to minimise such requests.

Question 7

Does MWBS Handle Rejected Claims Sent Prior To Registering?

Accepted Answer

Certainly, we're here to help. Although it might require some time and incur our standard 2% fee, addressing outstanding debtors is an integral part of our service, and it's one of our strengths. We're dedicated to clearing out your backlog, relieving you of the burden of unpaid debts.

Question 8

Do I Need To Pay For Registration?

Accepted Answer

We aim to provide flexibility tailored to your needs. You have the choice to either opt for our comprehensive registration service, which includes handling the entire process for a small fee, or we can provide you with all the necessary paperwork at no cost, allowing you to submit it to the relevant entities yourself.

Question 9

What Sort Of Reports Will I Be Provided?

Accepted Answer

We deliver regular reports on a bi-weekly or monthly basis, offering insights into your billed items and the funds deposited into your bank account. Additionally, we provide you with information regarding any rejected claims. Our practice analysis reports include valuable data such as your top 10 referrers, the leading 10 suburbs of patient origin, essential information for your BAS statement, and other significant statistics encompassing your entire practice. You will also have access to a live dashboard providing real-time visibility into your historical and current billing data.

Question 10

What Sort Of Expertise Does MWBS Have?

Accepted Answer

We boast a robust PMS system with a 30-year track record. This extensive experience grants us a unique combination of technical prowess and profound industry expertise, setting us apart from other providers. Our dedicated team, which continues to expand and currently stands at 60 members, includes a Business Services team of 20+ professionals. If you desire a more personalised experience, we can also provide you with your dedicated team of agents.

Question 11

Can I Break My Billing Contract If I No Longer Need Your Services?

Accepted Answer

You can begin with us at your convenience. If you ever choose to part ways, rest assured there are no exit fees. However, we're confident that once you're with us, you won't want to leave. :)

Question 12

What Hours Does The Team Work?

Accepted Answer

Our teams in Australia and Sri Lanka work from 7 AM to 6 PM AEST - Monday to Friday.

Question 13

Is A Medical Biller A Full-Time Employee?

Accepted Answer

They will fall under our employment and can be assigned to multiple accounts, however, their availability can be made exclusive to your practice should you prefer.

Question 14

How Do You Guarantee Privacy?

Accepted Answer

We only allow access to clients via our data centre in Melbourne. No staff member can log into a client without logging into our portal, and we regularly conduct compliance and security audits to ensure data is kept private and no breaches have occurred. As a tech company, we take the utmost precaution when it comes to security.

Question 15

How Does MWBS Vet Its Candidates?

Accepted Answer

We conduct three interviews with each candidate - screening, first interview and a finalisation interview. During this process we vet candidates on their understanding of remote work, data security, problem-solving, and industry knowledge (where applicable). Not all our candidates come from medical billing or virtual assistant backgrounds, however, we ensure we conduct a thorough training prior to any new recruit handling any of our accounts.

Question 16

Is There A Minimum Service Charge For Billing?

Accepted Answer

Yes, we have a minimum service fee of $200 per month.

Question 17

Is There A Minimum Service Charge For Virtual Assistants?

Accepted Answer

Yes, we have a minimum service fee of $1500 per month.

Question 18

Why Is There A Minimum Service Charge?

Accepted Answer

Our minimum service fee incorporates the expenses associated with engaging a qualified professional to oversee your service needs, in addition to fundamental operational expenditures.

Frequently Asked Questions

Still Have Questions?